• WEBER Service

    Extruder technology

Visual Support

For quick and easy troubleshooting

We use the new possibilities of digitalisation to offer our customers an additional service for repairing faults
quickly and easily by way of Visual Support. Visual Support is based on Assisted Reality, which allows our
service engineers to repair faults together with you, without having to come out to your site.  

How we resolve service calls by Visual Support

Visual Support essentially works as follows: one of our service engineers connects to your smartphone or
tablet to view the issue using the camera. This requires a mobile device, the relevant app and mobile internet 
or WiFi at the respective site. 

As soon as a service issue or a problem arises at the place of installation, contact our technical support as
usual and they will then connect to the app and your camera. The engineer is then able to check the situation
on the ground, view the technology and help you solve the problem. This may include audiovisual information 
from our engineer, such as markings that they can save in the app.
This guarantees quick, direct troubleshooting. 
 

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WEBER News

Latest news & trade fairs

Digital Exhibition Grinding & Sanding Machine and robotics

Digital Exhibition

Become a part of the first digital exhibition by HANS WEBER Schleifmaschinen GmbH.

Look forward to an interactive exhibition experience: starting on October 26th, 2020,
we will open our digital exhibition center and give you...

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New sales partners Plastima Breda BV and Plastima Deutschland GmbH

The Upper Franconian Hans Weber Maschinenfabrik GmbH, world-renowned for the production of extruders, grinding machines and its divisions "Robotics & Automation" and "WEBER Additives", introduces Plastima Breda BV and Plastima Deutschland GmbH as...

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How can we help?

Benefit from our expert knowledge: 
we are happy to advise you and will work with you to find a solution that perfectly fulfils your requirements. 

Talk to us. Together we can develop your solution for the future.

+49 (0) 92 61 / 4 09 - 0          infohansweberde