WEBER service
sanding 

365
days availability

80 %
of inquiries are resolved during the initial contact

Excellent service from WEBER grinding machines - your partner for long-term solutions

WEBER Schleifmaschinen's service is based on a long-term and cooperative partnership with our customers, as well as a continuous exchange. For this reason, we attach particular importance to excellent service. Our promise to our customers is clear: We want our products to be convincing in the long term. This high quality standard is reflected not only in the constant research and development that goes into our machines, but also in the comprehensive support we provide before, during and after the purchase.

We will not leave you alone with your concerns - you can count on us! We guarantee efficient service through short response times and fast solutions, regardless of whether our customer is located in the immediate vicinity or on the other side of the world. 

WEBER
Technical Support

We are by your side with technical know-how

We offer you the necessary support with your extruder, advise you with competence and we shoot into action, if necessary, directly at your site. When you use WEBER's technical support, you will find technical specialists who will attend to your matter with speed and reliability. What's more, we respond to your requirements individually and provide customised technical support.
Thanks to our employees’ topic-related knowledge, 80% of all problems can be solved during the first contact.

WEBER
Field Service

Worldwide and directly at the site of operation

Short reaction times are part of our our service promise. Therefore, in our view, immediate availability is just as self-evident as reliable repair after a system failure. If a repair can be done directly at the site of operation, transparent communication and our service technicians' network with the internal services always ensure that our Field Service is is right where you need it to be.
We use original spare parts for our service operations and work with a detailed testing procedure, as well as the long-term elimination of all error sources – this is the objective our service technicians on duty aim for, worldwide and every day.

WEBER
Central Repair Handling

Smooth processing of your service requirements

In all our procedures and processes, we see the customer in the first place. For us, it goes without saying that our employees support you fast and competently in case a service repair is required. This applies for repairs at our site in the same way as for the smooth commercial processing of all service cases.
For you, as our customer, this means short reaction times as well as fast and reliable processing from the onset, via in-house repair to the finalisation of your service case.

WEBER
Spare Parts

All from one source

Spare Parts

Our extensive spare parts management enables us to react fast and flexibly – especially when you need us most urgently. For a machine check or a repair, with WEBER as your partner you will also benefit from compatible products that guarantee the highest possible efficiency of your machine.
Everything with reliable, original spare parts in the best WEBER quality.

WEBER
Technical Trainings

Use our employees’ expert knowledge

Technical trainings

Training staff in all technical areas give our customers the opportunity to obtain expert knowledge directly from WEBER and to gain insight into our technologies. Tailored to your needs and depending on your field of application, in our technical training sessions you can acquire the necessary basics, extend your technical knowledge or specialise in a subject. In addition to three standard training sessions, we are individually responsive to our training participants and are open to discussing topics in which you are interested.
Depending to the requirements, the training sessions can take place directly on site and you are also cordially invited to attend our training sessions in our company. Discover our training program or contact us for subject-specific topics.

WEBER
Visual Support

Visual support - for fast and easy trouble-shooting

Visual Support - for fast and easy trouble-shooting Learn more   We use new digitisation possibilities and provide our customers with an additional service, called Visual Support to eliminate faults fast and without complications. The Visual Support is based on Assisted Reality which enables our service technicians to eliminate errors together with you without being on site. In this way, we solve service cases by means of our Visual Support. 

In principle, with Visual Support, one of our service technicians connects with your smartphone or tablet to get an overview of the relevant service situation via its camera. Besides the existence of a mobile terminal, the belonging App and mobile Internet or WLAN on the site where you are are preconditions.

As soon as a service case or a problem occurs at the site of operation, please contact our technical support as usual, who will connect via the App and your camera. In this way, the technician is able to check all conditions on site, sees the technical equipment and helps you solve the problem. This is possible by, amont other things, audio-visual instructions from our technician, e.g. markings that can be saved in the App. This ensures the fast and immediate elimination of errors. 

Contact us

Get in touch

Locations

Address

Hans Weber Maschinenfabrik GmbH
Bamberger Straße 20
D-96317 Kronach

Shipping address:
Industriestraße 23
D-96317 Kronach

For questions or help
Tel.: +49 (0) 9261 409-0
E-Mail: info@hansweber.de

Contact form
Technical support

Contact persons

[Translate to English:] Sebastian Müller

Sebastian Müller

Head of Service

Tel.: +49 (0) 92 61 / 4 09 - 4 00
Mail: service.sanding@hansweber.de

Contact persons
[Translate to English:] Matthias Herrmann

Matthias Herrmann


Tel.: +49 (0) 92 61 / 4 09 - 4 00
Mail: service.sanding@hansweber.de

Contact persons
[Translate to English:] Jürgen Burger

Jürgen Burger 


Tel.: +49 (0) 92 61 / 4 09 - 4 00
Mail: service.sanding@hansweber.de

Contact persons
CONTACT, OPENING HOURS, LOCATIONS

Solutions for the future
Please contact us

Benefit from our expert knowledge: We will be pleased to advise you and together we will find a solution that will perfectly meet your requirements.  Do not hesitate to contact us. We also develop your solution for the future together with you.

Contact

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