WEBER service
extrusion

 

 

365
Days availability

80 %
of inquiries are resolved during the initial contact

Our service promise: partnership, quality and fast solutions for our customers

We focus on long-term, partnership-based cooperation and a continuous exchange with our customers. Our high quality standards are reflected in our research and development as well as in our comprehensive customer support - before, during and after the purchase.

We solve problems quickly and reliably, no matter where our customers are located. We use modern technologies to offer remote diagnostics and fast solutions. There are easy ways to contact our service department: by telephone or e-mail, or via our new customer portal.

WEBER
Technical Support

We are by your side with technical know-how

With WEBER, you have a reliable partner at your side when it comes to the maintenance and repair of your extruder. Our technical specialists are available to assist you personally by phone or directly on site. Thanks to their high level of expertise, 80% of all malfunctions are resolved during the first contact. You benefit from individual support that is fast, pragmatic, and customer-oriented. Your direct line to WEBER service—competent, fast, and reliable.

WEBER
Field Service

Worldwide and directly at the site of operation

Short response times and reliable on-site support are part of our service promise. Our service technicians are deployed worldwide and ensure long-term availability with original spare parts. Close networking with the office staff keeps the entire process transparent – from diagnosis to repair.

Service worldwide, whenever you need us.

WEBER
Central Repair Handling

The smooth processing of your repair orders

From repair acceptance to on-site installation of parts—we take care of everything. Our internal processes are designed for fast response times and reliable processing so that you can concentrate fully on your production.

Efficient. Transparent. Customer-oriented.

WEBER
Spare Parts

All from one source

Spare Parts

Our extensive spare parts management enables us to react fast and flexibly – especially when you need us most urgently. For a machine check or a repair, with WEBER as your partner you will also benefit from compatible products that guarantee the highest possible efficiency of your machine.

Everything with reliable, original spare parts in the best WEBER quality.

WEBER
Retrofit

The simple art of efficiency enhancement

With a retrofit, we modernize your system, extend its service life, and reduce your investment costs. Our experts bring your machine up to date—including software updates, component modernization, and efficiency improvements. In doing so, we take care to make optimal use of existing resources and modernize your production without long downtimes.

WEBER retrofit—sustainable, economical, and future-proof.

WEBER
Smart Service

Maximize your plant availability – digitally, intelligently, connected.

 

Optimize your system performance and minimize downtime. With WEBER Smart Service, you have access to your digital system file with all important documents at any time and can manage service requests centrally via the integrated ticket system.

  • With the premium version, you also benefit from exclusive features:
  • Real-time monitoring of your machines via the IXON® dashboard
  • Push notifications for critical events
  • AI-supported WEBER Copilot for technical questions
  • Training videos and direct access to experts via remote support
  • Annual machine check including gearbox endoscopy

WEBER Smart Service – for maximum availability, lower maintenance costs, and full transparency. Discover now

WEBER
Visual Support

Visual support - for fast and easy trouble-shooting

Our Visual Support is part of WEBER Smart Service and enables errors to be rectified quickly and directly via assisted reality – without having to wait for a technician to arrive on site. Visual Support is based on assisted reality, which allows our service technicians to rectify errors together with you without having to be on site themselves.

Using the integrated assisted reality function, our service technicians can connect to your machine live via smartphone or tablet. This gives them real-time insight into your system and allows them to visually guide you through the entire service process.

Our experts can see exactly what you see via camera and give you precise instructions – supported by markings and notes directly in the live image.

This saves time, reduces downtime, and ensures significantly higher availability of your system.

WEBER Visual Support – part of Smart Service for maximum efficiency and minimum downtime

WEBER
Maschinen Checks

WEBER Machine Check for trouble-free operation and the highest efficiency

Our machine checks extend the service life of your equipment and ensure smooth operation. They are based on a comprehensive technical inspection with precise gearbox endoscopy, accurate measurements, and careful oil sampling. We use the results to derive specific modernization recommendations to optimize your production in the long term. The check is also the ideal introduction to a retrofit and is included once a year in the premium package of our WEBER Smart Service.

Stay ahead through prevention – with the WEBER machine check.

WEBER
Technical Trainings

Use our employees’ expert knowledge

Technical trainings

Training staff in all technical areas give our customers the opportunity to obtain expert knowledge directly from WEBER and to gain insight into our technologies. Tailored to your needs and depending on your field of application, in our technical training sessions you can acquire the necessary basics, extend your technical knowledge or specialise in a subject. In addition to three standard training sessions, we are individually responsive to our training participants and are open to discussing topics in which you are interested.

Depending to the requirements, the training sessions can take place directly on site and you are also cordially invited to attend our training sessions in our company. Discover our training program or contact us for subject-specific topics.

Contact us

Get in touch

Locations

Address

Hans Weber Maschinenfabrik GmbH
Bamberger Straße 20
D-96317 Kronach

Shipping address:
Industriestraße 23
D-96317 Kronach

For questions or help
Phone.: +49 (0) 9261 409-0
E-Mail: info@hansweber.de

Contact
Direct Contact

Technical Support

Head of Service

Daniel Greiner

Tel.: +49 151 55651861
Mail: service.extruder@hansweber.de

Contact persons
Head of service

Timo Horn

Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de

Contact persons
[Translate to English:] Benjamin Schramm

Benjamin Schramm

Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de

Contact persons
[Translate to English:] Michael Wachter

Michael Wachter

Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de

Contact persons
[Translate to English:] Florian Hertel

Florian Hertel

Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de

Contact persons

Florian Eckardt

Tel.: +49 (0) 92 61 / 4 09 - 4 09
Mail: parts.extruder@hansweber.de

Contact persons
Direct Contact

Central Repair Management

[Translate to English:] Portrait Annalena Baier Hans WEBER Maschinenfabrik

Annalena Baier

Tel.: +49 (0) 92 61 / 4 09 - 3 34
Mail: repair.extruder@hansweber.de

Contact persons
Direct Contact

Spare parts service

[Translate to English:] Portrait anne Roeder Hans WEBER Maschinenfabrik

Anne Röder

Phone: +49 (0) 92 61 / 4 09 - 4 03
Mail: parts.extruder@hansweber.de

Contact persons
Portrait Jana Suske Hans WEBER Maschinenfabrik

Jana Suske

Phone: +49 (0) 92 61 / 4 09 - 4 03
Mail: parts.extruder@hansweber.de

Contact persons
Portrait Angela Dirauf Hans WEBER Maschinenfabrik

Angela Dirauf

Phone: +49 (0) 92 61 / 4 09 - 4 03
Mail: parts.extruder@hansweber.de

Contact persons
Contact, Opening Hours, Locations

Solutions for the future
Please contact us

Benefit from our expert knowledge: We will be pleased to advise you and together we will find a solution that will perfectly meet your requirements.  Do not hesitate to contact us. We also develop your solution for the future together with you.

Contact

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