WEBER service
extrusion


Service

Available 365

days a year

80 %

of inquiries are solved with the first contact

We rely on long-term and cooperative partnership and a continuous exchange of experiences with our customers. Exactly for this reason, service is a huge priority for us! We firmly stand for a promise to our customers: we want to convince with our products for the long term. This high standard of quality is reflected in the continuous research and development that is included in our products, but also in our customer support before, during, and after the transaction.

We do not leave you to struggle with a problem for long – we work with short reaction times and fast problem solving. It does not matter whether the customer’s location is nearby or thousands of kilometres away. Using the latest technologies we are able not only to diagnose issues remotely but also to solve many of the problems fast and without complications. There are various easy options to contact our Service team. You can get in touch by phone or email or use our new customer portal.

WEBER
Technical Support

We are by your side with technical know-how


Technical Support

We offer you the necessary support with your extruder, advise you with competence and we shoot into action, if necessary, directly at your site. When you use WEBER's technical support, you will find technical specialists who will attend to your matter with speed and reliability. What's more, we respond to your requirements individually and provide customised technical support.

Thanks to our employees’ topic-related knowledge, 80% of all problems can be solved during the first contact.

WEBER
Field Service

Worldwide and directly at the site of operation


Field Support

Short reaction times are part of our our service promise. Therefore, in our view, immediate availability is just as self-evident as reliable repair after a system failure. If a repair can be done directly at the site of operation, transparent communication and our service technicians' network with the internal services always ensure that our Field Service is is right where you need it to be.

We use original spare parts for our service operations and work with a detailed testing procedure, as well as the long-term elimination of all error sources – this is the objective our service technicians on duty aim for, worldwide and every day.

WEBER
Central Repair Handling

Smooth processing of your service requirements


Central Repair Handling

In all our procedures and processes, we see the customer in the first place. For us, it goes without saying that our employees support you fast and competently in case a service repair is required. This applies for repairs at our site in the same way as for the smooth commercial processing of all service cases.

For you, as our customer, this means short reaction times as well as fast and reliable processing from the onset, via in-house repair to the finalisation of your service case.

WEBER
Spare Parts

All from one source


Ersatzteile

Our extensive spare parts management enables us to react fast and flexibly – especially when you need us most urgently. For a machine check or a repair, with WEBER as your partner you will also benefit from compatible products that guarantee the highest possible efficiency of your machine.

Everything with reliable, original spare parts in the best WEBER quality.

WEBER
Retrofit

The simple art of efficiency enhancement


Retrofit

We stand for an efficient use of resources and the resulting increase of productivity, and not only within our company: in our Retrofit division, we modernise your line, reduce investment costs and increase the efficiency of your machine. Due to our long-term experience, we know that it is often more efficient to modernise a line than to replace it.

Our specialists in the WEBER Retrofit division check the issue and the conditions on site and advise you competently about reasonable options for improving your machine's productivity. If the regeneration of your line comes into question, we will provide for the replacement of individual components and application of the latest software programs. In this way, we elevate your machine to a state-of-the-art condition.

As a result, you will benefit from a longer operating life, save investment costs for a new machine, and improve efficiency in the end.

WEBER
Technische Trainings

Use our employees’ expert knowledge


Technische Trainings

Training staff in all technical areas give our customers the opportunity to obtain expert knowledge directly from WEBER and to gain insight into our technologies. Tailored to your needs and depending on your field of application, in our technical training sessions you can acquire the necessary basics, extend your technical knowledge or specialise in a subject. In addition to three standard training sessions, we are individually responsive to our training participants and are open to discussing topics in which you are interested.

Depending to the requirements, the training sessions can take place directly on site and you are also cordially invited to attend our training sessions in our company. Discover our training program or contact us for subject-specific topics.

WEBER
Maschinen Checks

WEBER Machine Check for trouble-free operation and the highest efficiency


Maschinen Checks

For environmentally friendly and smooth operation, we recommend a regular Machine Check of your WEBER machine. This includes testing your line based on a check list, measuring the process unit, sampling the gear oil as well as a follow-up oil check. We also make recommendations on possible spare parts and modernisations. Most of all, this safeguards the effective usage of your machine, a longer service life, and a trouble-free production process without outages.

Furthermore, the Machine Check is also the first step towards retrofitting. The latter involves updating your line from the bottom up and making it state-of-the-art. This is how we improve efficiency without high investment costs for a new machine.

WEBER
Visual Support

Visual support - for fast and easy trouble-shooting


Visual Support

Visual Support - for fast and easy trouble-shooting Learn more   We use new digitisation possibilities and provide our customers with an additional service, called Visual Support to eliminate faults fast and without complications. The Visual Support is based on Assisted Reality which enables our service technicians to eliminate errors together with you without being on site. In this way, we solve service cases by means of our Visual Support. 

In principle, with Visual Support, one of our service technicians connects with your smartphone or tablet to get an overview of the relevant service situation via its camera. Besides the existence of a mobile terminal, the belonging App and mobile Internet or WLAN on the site where you are are preconditions.

As soon as a service case or a problem occurs at the site of operation, please contact our technical support as usual, who will connect via the App and your camera. In this way, the technician is able to check all conditions on site, sees the technical equipment and helps you solve the problem. This is possible by, amont other things, audio-visual instructions from our technician, e.g. markings that can be saved in the App.

This ensures the fast and immediate elimination of errors. 

Contact us

Get in touch

Standorte

Address

Hans Weber Maschinenfabrik GmbH
Bamberger Straße 20
D-96317 Kronach

Shipping address:
Industriestraße 23
D-96317 Kronach

For questions or help
Phone.: +49 (0) 9261 409-0
E-Mail: info@hansweber.de


Kontakt
Direct Contact

Technical Support

Head of service

Timo Horn

Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de


Ansprechpartner

Florian Hertel

Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de


Ansprechpartner

Benjamin Schramm

Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de


Ansprechpartner

Michael Wachter

Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de


Ansprechpartner
Direct Contact

Central Repair Management

Annalena Keim

Tel.: +49 (0) 92 61 / 4 09 - 3 34
Mail: repair.extruder@hansweber.de


Ansprechpartner
Direct Contact

Spare parts service

Anne Schemmel

Phone: +49 (0) 92 61 / 4 09 - 4 03
Mail: parts.extruder@hansweber.de


Ansprechpartner

Jana Suske

Phone: +49 (0) 92 61 / 4 09 - 4 03
Mail: parts.extruder@hansweber.de


Ansprechpartner

Angela Dirauf

Phone: +49 (0) 92 61 / 4 09 - 4 03
Mail: parts.extruder@hansweber.de


Ansprechpartner

Jobs at WEBER
Join our team

Discover career opportunities and benefits at WEBER
– Because it simply suits you.


Jobs
Contact, Opening Hours, Locations

Solutions for the future
Please contact us

Benefit from our expert knowledge: We will be pleased to advise you and together we will find a solution that will perfectly meet your requirements.  Do not hesitate to contact us. We also develop your solution for the future together with you.


Kontakt