WEBER service
extrusion
365
Days availability
80 %
of inquiries are resolved during the initial contact
Our service promise: partnership, quality and fast solutions for our customers
We focus on long-term, partnership-based cooperation and a continuous exchange with our customers. Our high quality standards are reflected in our research and development as well as in our comprehensive customer support - before, during and after the purchase.
We solve problems quickly and reliably, no matter where our customers are located. We use modern technologies to offer remote diagnostics and fast solutions. There are easy ways to contact our service department: by telephone or e-mail, or via our new customer portal.
WEBER
Technical Support
We are by your side with technical know-how
With WEBER, you have a reliable partner at your side when it comes to the maintenance and repair of your extruder. Our technical specialists are available to assist you personally by phone or directly on site. Thanks to their high level of expertise, 80% of all malfunctions are resolved during the first contact. You benefit from individual support that is fast, pragmatic, and customer-oriented. Your direct line to WEBER service—competent, fast, and reliable.
WEBER
Field Service
Worldwide and directly at the site of operation
Short response times and reliable on-site support are part of our service promise. Our service technicians are deployed worldwide and ensure long-term availability with original spare parts. Close networking with the office staff keeps the entire process transparent – from diagnosis to repair.
Service worldwide, whenever you need us.
WEBER
Central Repair Handling
The smooth processing of your repair orders
From repair acceptance to on-site installation of parts—we take care of everything. Our internal processes are designed for fast response times and reliable processing so that you can concentrate fully on your production.
Efficient. Transparent. Customer-oriented.
WEBER
Spare Parts
All from one source
Our extensive spare parts management enables us to react fast and flexibly – especially when you need us most urgently. For a machine check or a repair, with WEBER as your partner you will also benefit from compatible products that guarantee the highest possible efficiency of your machine.
Everything with reliable, original spare parts in the best WEBER quality.
WEBER
Retrofit
The simple art of efficiency enhancement
With a retrofit, we modernize your system, extend its service life, and reduce your investment costs. Our experts bring your machine up to date—including software updates, component modernization, and efficiency improvements. In doing so, we take care to make optimal use of existing resources and modernize your production without long downtimes.
WEBER retrofit—sustainable, economical, and future-proof.
WEBER
Smart Service
Maximize your plant availability – digitally, intelligently, connected.
Optimize your system performance and minimize downtime. With WEBER Smart Service, you have access to your digital system file with all important documents at any time and can manage service requests centrally via the integrated ticket system.
- With the premium version, you also benefit from exclusive features:
- Real-time monitoring of your machines via the IXON® dashboard
- Push notifications for critical events
- AI-supported WEBER Copilot for technical questions
- Training videos and direct access to experts via remote support
- Annual machine check including gearbox endoscopy
WEBER Smart Service – for maximum availability, lower maintenance costs, and full transparency. Discover now
WEBER
Visual Support
Visual support - for fast and easy trouble-shooting
Our Visual Support is part of WEBER Smart Service and enables errors to be rectified quickly and directly via assisted reality – without having to wait for a technician to arrive on site. Visual Support is based on assisted reality, which allows our service technicians to rectify errors together with you without having to be on site themselves.
Using the integrated assisted reality function, our service technicians can connect to your machine live via smartphone or tablet. This gives them real-time insight into your system and allows them to visually guide you through the entire service process.
Our experts can see exactly what you see via camera and give you precise instructions – supported by markings and notes directly in the live image.
This saves time, reduces downtime, and ensures significantly higher availability of your system.
WEBER Visual Support – part of Smart Service for maximum efficiency and minimum downtime
WEBER
Machine Checks
WEBER Machine Check for trouble-free operation and the highest efficiency
Our machine checks extend the service life of your equipment and ensure smooth operation. They are based on a comprehensive technical inspection with precise gearbox endoscopy, accurate measurements, and careful oil sampling. We use the results to derive specific modernization recommendations to optimize your production in the long term. The check is also the ideal introduction to a retrofit and is included once a year in the premium package of our WEBER Smart Service.
Stay ahead through prevention – with the WEBER machine check.
WEBER
Technical Trainings
Use our employees’ expert knowledge
Training staff in all technical areas give our customers the opportunity to obtain expert knowledge directly from WEBER and to gain insight into our technologies. Tailored to your needs and depending on your field of application, in our technical training sessions you can acquire the necessary basics, extend your technical knowledge or specialise in a subject. In addition to three standard training sessions, we are individually responsive to our training participants and are open to discussing topics in which you are interested.
Depending to the requirements, the training sessions can take place directly on site and you are also cordially invited to attend our training sessions in our company. Discover our training program or contact us for subject-specific topics.
Get in touch
Address
Hans Weber Maschinenfabrik GmbH
Bamberger Straße 20
D-96317 Kronach
Shipping address:
Industriestraße 23
D-96317 Kronach
For questions or help
Phone.: +49 (0) 9261 409-0
E-Mail: info@hansweber.de
Technical Support
Daniel Greiner
Tel.: +49 151 55651861
Mail: service.extruder@hansweber.de
Timo Horn
Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de
Benjamin Schramm
Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de
Michael Wachter
Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de
Florian Hertel
Phone: +49 (0) 92 61 / 4 09 - 4 09
Mail: service.extruder@hansweber.de
Central Repair Management
Spare parts service
Solutions for the future - Contact us
